HOW TO SHOP

How do I place an order at shopwithABC.com?
Choose the category that you wish to shop from.
Select the color, size and quantity as applicable.
Add your item(s) to the Cart.
Click on Checkout when you are satisfied with your purchases.
Select your payment method (cash or bank card) and complete the order.

How do I know what products are available to order?
All products shown on our website shopwithABC.com are products which are available to purchase by clicking on the 'Add to basket' button on the product details page.

Can I change or amend my order after it has been placed?
Yes, if the order has not been shipped yet from our premises, you can amend your order.

Can I completely cancel my order if I paid via bank card?
Yes, if the order has not been shipped yet, you can cancel it. Any refund can take up to 15 working days, depending on the bank issuer and the country.

Can I completely cancel my order if I chose cash on delivery?
Yes, if your order has not been shipped yet, you can cancel it.

Will you confirm when I have successfully placed an order?
As soon as you place an order on shopwithABC.com, an email will be sent to you confirming the details of the order.
Once shipped, you will receive an email with a tracking ID so you know your order is on its way to you.

What details do you need for me to place an order with you?
When registering with shopwithABC.com, you will need to provide your name, e-mail, phone number, date of birth, gender, address, and marital status.

Can I place an order without my personal details being stored?
As part of our commitment to always providing you with the best service, we require you to share your name, e-mail, phone number, date of birth, gender, address, and marital status. These details are basic, securely saved and never shared with third parties.

Can I place an order as a gift and have it delivered to someone else?
Yes, after choosing the item(s), you can provide the address of the gift recipient, and after clicking on Checkout, you have the option to select to send the order as a gift. We also give you the choice of adding a delivery note and gift packaging.

Can I place an order over the phone?
Placing an order by phone is not an option at the moment, but a service we will look into providing in the future. In the meantime, to place an order without physically going to an ABC Department Store, you can still easily place an order on our website shopwithABC.com.